FAQ

Can I change the delivery address of a confirmed order?
      You cannot change the delivery address of a confirmed order on the system itself.
      If you wish to make a change, please contact our Customer Service Department at (852) 3791-2172, WhatsApp (852) 5599-1717 (no call), or email info@matrixgroup.com.hk for assistance.

    How can I prove that the product I bought is genuine and has a one-year warranty?
    Each of our products is labeled with the following genuine goods labels.
    Please purchase from our authorized dealers and retailers to prevent counterfeiting.